SUPPORT SYSTEMS ADMINISTRATOR
University of Missouri - Columbia (MU)
Columbia, MO
Full-time
Information Services / Technology (IT)
Posted on April 15, 2024
Hiring Department
Division of Information Technology
Job Description
This professional information technology position spans a wide range of support activities to ensure proper configuration and functioning of servers and desktop computers, and connectivity between systems. A degree of interaction with people is involved; therefore, sound customer service principles must be applied while fulfilling the technical duties.
Responsibilities include providing high-level support and will overlap with some duties of other IT support staff: troubleshoot and resolve problems with servers, research equipment, personal computers, workstations, laptops, peripherals, and networked systems etc.; perform hardware and software installation, configuration, upgrades, and enhancements. Primary responsibility for all UNIX research systems in Arts & Science.
Duties include (but are not limited to):
Provide Tier 2 End-user system support for the College of A&S.
Provide assistance and computing support for faculty/staff/researchers in the College of A&S.
Provide research computing support in the College of A&S.
Provide technical assistance, consultation, and direction in research technology (Hardware, software, server) for College.
Help Desk support for A&S IT. Provide immediate support by affected users via call ins, email, incoming Cherwell tickets backup for Technical Response Team.
Work Collaboratively with cross functional teams to ensure end-users equipment, servers, networked equipment, and research equipment are in working order.
Maintain liaison roll in specific College of A&S Departments to ensure information is gathered and disseminated to colleagues and leadership to meet end user needs.
Maintain hardware/software research labs computing, classroom computing, provide AV support in the College of A&S.
Shift
Monday - Friday, 8am - 5pm
Minimum Qualifications
Bachelors Degree in Computer Science or equivalent work experience. 5-7 Years of experience working with IT systems in comprehensive higher education environments.
Preferred Qualifications
5 years of experience in a research university setting providing IT support to faculty and staff researchers5 years of experience in a research university setting providing IT support to faculty and staff researchers
Anticipated Hiring Range
Salary Range: $51,875 - $64,000 Commensurate with experience
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.
Sponsorship Information
Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttps://www.umsystem.edu/totalrewards/benefits.
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visithttps://www.umsystem.edu/ums/hr/eeoor call the Director of Employee and Labor Relations at 573-882-2146.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
