Patient Relations Manager
University of Kentucky
Lexington, KY
Full-time
Administration / Clerical
Posted on May 8, 2024
Posting Details
Posting Details
Job Title
Patient Relations Manager
Requisition Number
RE45282
Working Title
Department Name
7A810: Division of OMFS
Work Location
Lexington, KY
Grade Level
44
Salary Range
$43,361-69,383/year
Type of Position
Staff
Position Time Status
Full-Time
Required Education
BA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
4 yrs
Required License/Registration/Certification
None.
Physical Requirements
Sitting in front of a computer screen for long periods of time.
Shift
Monday-Friday; 8:00 am – 4:30 pm.
Job Summary
This position will serve as the lead to the Patient Services Coordinator team in the Division of OMFS and will support the Clinic Manager. The successful candidate will have oversight and provide management for the OMFS Call Center new patient call line. They will serve as a point of contact for the Patient Services team for questions related to registration, scheduling, and finances for both existing staff and in the training of new hires. This position will at times provide relief for staffing dynamics across all College of Dentistry Clinics.
IEBC (Internal Employee Being Considered).
Skills / Knowledge / Abilities
Attention to Detail, Accuracy, Accountability, Supervision, Communication, Performance Management, Time Management, Organization, Pre-Authorization, Follow Through, and Team Work.
Does this position have supervisory responsibilities?
Yes
Preferred Education/Experience
Experience in medical/dental financial counseling, registration, and pre-authorizations preferred. Supervisory experience and experience resolving customer complaints are highly preferred.
Deadline to Apply
05/14/2024
University Community of Inclusion
The University of Kentucky is a Tobacco & Drug Free campus. Any candidate offered this position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Patient Relations Manager
Requisition Number
RE45282
Working Title
Department Name
7A810: Division of OMFS
Work Location
Lexington, KY
Grade Level
44
Salary Range
$43,361-69,383/year
Type of Position
Staff
Position Time Status
Full-Time
Required Education
BA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
4 yrs
Required License/Registration/Certification
None.
Physical Requirements
Sitting in front of a computer screen for long periods of time.
Shift
Monday-Friday; 8:00 am – 4:30 pm.
Job Summary
This position will serve as the lead to the Patient Services Coordinator team in the Division of OMFS and will support the Clinic Manager. The successful candidate will have oversight and provide management for the OMFS Call Center new patient call line. They will serve as a point of contact for the Patient Services team for questions related to registration, scheduling, and finances for both existing staff and in the training of new hires. This position will at times provide relief for staffing dynamics across all College of Dentistry Clinics.
IEBC (Internal Employee Being Considered).
Skills / Knowledge / Abilities
Attention to Detail, Accuracy, Accountability, Supervision, Communication, Performance Management, Time Management, Organization, Pre-Authorization, Follow Through, and Team Work.
Does this position have supervisory responsibilities?
Yes
Preferred Education/Experience
Experience in medical/dental financial counseling, registration, and pre-authorizations preferred. Supervisory experience and experience resolving customer complaints are highly preferred.
Deadline to Apply
05/14/2024
University Community of Inclusion
The University of Kentucky is a Tobacco & Drug Free campus. Any candidate offered this position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Please choose the answer that best represents your paid, full-time employment experience in medical/dental billing and collections?
- None
- Some but less than 1 year
- More than 1 year, up through 4 years
- More than 4 years, up through 7 years
- More than 7 years, up through 10 years
- More than 10 years
- * Please describe in detail your experience in working directly with patients of a medical or dental practice for the purpose of financial counseling and whether that included payment plan arrangements.
(Open Ended Question) - * Please describe a situation when you delivered exceptional customer service to resolve a physician or patient complaint.
(Open Ended Question) - * How many years of patient registration experience do you have?
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * Please choose the answer that best describes your years of paid, full-time employment experience in supervising staff.
- None
- More than 0, up through 1 year
- More than 1 year, up through 2 years
- More than 2 years, up through 3 years
- More than 3 years
- * Describe your supervisory experience. Include the number of employees whom you have supervised and the level of supervision you provided (i.e. hiring, discipline, training, delegation, performance management, etc.).
(Open Ended Question) - * Where did you first see this position advertised other than on UK's online employment system?
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- HERCjobs.org (Higher Education Recruitment Consortium)
- InsightIntoDiversity.com
- Latinosinhighered.com
- Indeed.com
- A Colleague, Friend and/or Family Member
- UK Job Fair
- None of the Above
Required Documents
- Resume
- Cover Letter
