Patient Relations Asst/Bilingual/UKHC
University of Kentucky
Lexington, KY
Full-time
Administration / Clerical
Posted on April 3, 2024
Posting Details
Posting Details
Job Title
Patient Relations Asst/Bilingual/UKHC
Requisition Number
RE44166
Working Title
Department Name
M3030:Cancer Clinic Services
Work Location
Lexington, KY
Grade Level
06
Salary Range
$16.20-24.82/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
3.5 yrs
Required License/Registration/Certification
Language proficiency proven by high school or college diploma from Spanish speaking country or third party proficiency evaluation or test.
Physical Requirements
The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.
Shift
Days, 8:00 am-5:00 pm, Monday-Friday, and other days and hours as needed.
Job Summary
Comprehensive Breast Care Center is seeking a Patient Relations Assistant/Bilingual to register and check-out patients, assist in Spanish phone scheduling phone calls, and any additional front desk operational duties.
Will check in, check out, schedule patient appointments, answer phones and triage patients to ensure they are connected with the proper staff. Also involves cash collections, schedule ancillary services, obtain pre-certifications, correct registration of patients into the system and verify insurance and demographic data. Will reconcile end of day process, provide excellent customer service, monitor wait times expectations and resolve patient complaints in an empathetic and timely fashion. Provide teamwork and leadership to prevent and resolve service failure process problems.
Skills / Knowledge / Abilities
Ability to read, write and speak Spanish; medical terminology, excellent customer service skills.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Four or more years related experience preferred.
Deadline to Apply
04/09/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Patient Relations Asst/Bilingual/UKHC
Requisition Number
RE44166
Working Title
Department Name
M3030:Cancer Clinic Services
Work Location
Lexington, KY
Grade Level
06
Salary Range
$16.20-24.82/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
3.5 yrs
Required License/Registration/Certification
Language proficiency proven by high school or college diploma from Spanish speaking country or third party proficiency evaluation or test.
Physical Requirements
The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.
Shift
Days, 8:00 am-5:00 pm, Monday-Friday, and other days and hours as needed.
Job Summary
Comprehensive Breast Care Center is seeking a Patient Relations Assistant/Bilingual to register and check-out patients, assist in Spanish phone scheduling phone calls, and any additional front desk operational duties.
Will check in, check out, schedule patient appointments, answer phones and triage patients to ensure they are connected with the proper staff. Also involves cash collections, schedule ancillary services, obtain pre-certifications, correct registration of patients into the system and verify insurance and demographic data. Will reconcile end of day process, provide excellent customer service, monitor wait times expectations and resolve patient complaints in an empathetic and timely fashion. Provide teamwork and leadership to prevent and resolve service failure process problems.
Skills / Knowledge / Abilities
Ability to read, write and speak Spanish; medical terminology, excellent customer service skills.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Four or more years related experience preferred.
Deadline to Apply
04/09/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * How many years of paid work experience do you have in a customer service position?
- None
- More than 0, through 1 year
- More than 1 year, through 3 years
- More than 3 years, through 5 years
- More than 5 years
- * Do you have employment experience interpreting and translating between English and Spanish speaking customers?
- Yes
- No
- * Do you have language proficiency proven by High School or college diploma for Spanish language or third party proficiency evaluation or test?
- Yes
- No
- * Do you have experience with customer service in an academic or other professional setting where it was necessary to interact with the public by phone and/or in-person?
- Yes
- No
- * Please indicate the answer that best describes your paid employment experience with UK's scheduling/registration system(s).
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
- Yes
- No
- * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
(Open Ended Question) - * Where did you first see this position advertised?
- UK Jobs Website
- Employee Referral
- Print Advertisement
- Job Fair
- InsideHigherEd.com
- HigherEdJobs.com
- Diverse Issues in Higher Education
- Oneclick.jobtarget.com
- Indeed.com
- Other On-line/Media Advertisement
- A Colleague, Friend, and/or Family member
- None of the above
Required Documents
- Resume
- Cover Letter
