Chief Operations Officer
Job Title: Chief Operations Officer
Reports To: Chief Executive Officer
FLSA Status: Exempt/Salary
Location: Waco, TX
Position Type: Regular, Full-Time (FTE)
Drafted: May 2021
The Cove is a nurturing drop-in center for high-school aged youth in the Heart of Texas experiencing homelessness. The Cove provides supportive services in a trauma-informed, culturally competent environment, with a focus on supporting youth through high school graduation. Unaccompanied homeless youth (UHY) are some of Waco's most vulnerable citizens. Young people experiencing housing instability have been shown to be more prone to sexual and emotional abuse, human trafficking, depression, suicide, and substance abuse. However, when young people receive the supports they need, they can graduate high school and face adulthood with the tools they need for self-sufficiency. In the 2020 - 2021 school year, 237 Waco ISD high school students had no place to call home, and 78 were enrolled in school as unaccompanied, meaning they were experiencing homelessness by themselves, not in the care of a parent or legal guardian.
The Board of Directors and Chief Executive Officer (CEO) are looking for an experienced, strategic and process-minded leader with experience in scaling an organization, leading a team, and developing a culture of care, opportunity, value and empowerment within a mission-driven organization. In this role, the Chief Operations Officer (COO) primarily oversees daily operations, human resources management, and internal/external communications. The COO will lead the performance management process that measures and delivers results to make The Cove's strategic plan a reality. The COO brings exceptional capacity for managing and leading people, developing and scaling proven systems to execute strategic initiatives, strong planning and organizational capacity and communicating the branded message internally and externally. The COO will be the critical bridge between the business side of operating a successful top tier not-for-profit and the successful execution of the organizational mission. The COO will consistently make independent decisions through analysis, wisdom, experience and good judgment.
Hours: Monday-Friday 8:00 am - 5:00 pm (with flexibility)
Master's Degree in business or nonprofit management from an accredited university with three
years of supervisory and leadership experience OR
Bachelor's Degree in business or nonprofit management from an accredited university with five years of supervisory and leadership experience
Broad experience with the full range of business functions and systems, including strategic process development and planning, budgeting, technology, human resources, fundraising, programming and marketing
**It is understood that skills are gained through a variety of professional, personal, educational and volunteer experiences. Candidates are encouraged to review the key responsibilities and qualifications below, and are encouraged to apply if one has transferable skills necessary to fulfill the responsibilities of this role.
1. Operations (45%)
a. Serve as the internal leader of the organization and provide for all staff a day-to-day leadership presence
b. In the absence of the CEO, would serve as the backup to CEO functions
c. Design and execute the performance management process that measures and evaluates organizational progress toward the strategic plan
d. Track, analyze and report progress of Key Performance Indicators (KPI)
e. Balance the delivery of programs within budget, using independent problem solving, project management and creative resourcefulness
f. Develop and maintain organizational and operational policies and procedures
g. Oversee technical and equipment needs
h. Participate with Board-related activities and manage board cycles, assist the CEO and board with board member recruitment
i. Budget and strategic planning activities
j. Provide resources and oversight for managing financial and system controls
2. Human Resources Management (25%)
a. Effectively build organization and staff capacity through professional development and training
b. Oversee and execute Race, Equity, Diversity and Inclusion (REDI) strategy
c. Serve as liaison to the Human Relations Board Committee
d. Administrate staff scheduling and internal communications
e. Lead internal communications and core process mapping
f. Oversee and manage personnel records, issues, employee performance and benefits programs across the organization
g. Maintain direct management and supervisory responsibility for staff member(s)
3. Communications (25%)
a. Create and execute marketing and communications strategies including website, social media, print and electronic campaigns
b. Assist the CEO in donor stewardship
c. Prepare press releases as needed
d. Track, maintain and communicate organizational activities, calendars, coverage, and scheduling
4. Example of other duties as assigned (5%)
a. Direct involvement with guests, donors, vendors, volunteers and students served
Commitment to Diversity:
The Cove actively engages young people from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that a diverse team helps us to achieve our best organizational outcomes and provide the most effective support to the young adults we serve. We are deeply dedicated to creating and maintaining an inclusive and supportive work environment.
As an equal opportunity employer, The Cove is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.
Compensation & Benefits:
This is an outstanding opportunity for a highly motivated professional to assume a pivotal role during an exciting time of growth. The salary is competitive and commensurate with education and experience.
The Cove's benefits package includes opportunity to elect health care coverage for full time employees with 50% of coverage provided by the employer. Paid Time Off (PTO) is accrued per company policy.
Operating funds are available to support staff through professional development opportunities.
Equipment used: Computer, printer, multi-line phone system, copier and fax machine.
Mental Demands/Physical Demands/Environmental Factors:
Work demands lifting supplies or materials (0-15 lbs). Work demands require close visual attention.
Work demands require prolonged mental concentration. Work demands maintaining composure under stress. Work demands prioritizing multiple needs and deadlines. Work demands time spent with Unaccompanied Homeless Youth (UHY).
Note: This is not necessarily an exhaustive or all-inclusive list of responsibilities, skills, duties, requirements, efforts, functions or working conditions associated with the job. The Cove's CEO or Board of Directors may add to, modify, or delete any aspect of this job (or the position itself) at any time as it deems advisable.