Online Operations Technician
Old Dominion University
Norfolk, VA
Full-time
Information Services / Technology (IT)
Posted on April 16, 2024
Posting Details
Posting Details
Working Title
Online Operations Technician
Position Number
00939A
Department
CTR FOR LEARN & TEACHING
Location
Norfolk, VA
Type of Position
Classified
Type of Job
Full Time
EEO Category
B Professionals
Job Description
JOB POSTING TO FILL 2 POSITIONS
The Online Operations Technician provides vital operational, technical, and customer support for teaching faculty and distance learning students. The Online Operations Technician is responsible for live operational support, customer support, systems administrative responsibilities, and other technical projects related to the quality delivery of Digital Learning distributed (synchronous/asynchronous) educational content to and from students and instructors. This includes operating electronic/mediated classes, studios, labs, customizable instructional spaces, and control rooms for timely transmission, reception, and recording of synchronous/asynchronous programming over 2-way videoconferencing, recording devices or other multimedia devices/ formats.
Type of Recruitment
Knowledge, skills and abilities
In-depth knowledge of the operation of all systems and hardware used in the production and delivery of online live distance education, including understanding of the operation of equipment such as audio/video monitors, characters generators, microphones, cameras, video control devices, audio production mixers, and understand the best practices for quality audio and video. Working knowledge of computer networks (LANs and WANs) and computer workstations, video, and audio teleconferencing software programs such as Zoom or Webex, videoconferencing related equipment such as codecs and scheduling software, digital video encoders and servers, and associated telecommunication equipment used to produce live programs. Knowledge of effective customer service and problem resolution techniques. Strong oral and written communication skills. Demonstrated ability to work independently and with minimal supervision. Demonstrated ability to establish effective working relationships with customers, supervisors, staff, faculty, site staff, Digital Learning technical support staff, telecommunication vendors, and all external clients.
Special licenses, registration or certification
None
Education or training
None
Level and type of experience
Considerable experience in a distance education, government training, commercial, or business television environment.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Significant related studies from trade schools, or equivalent combination of education and experience. FCC license. Some higher Education experience.
Conditions of Employment
OVertime hours worked by this position are compensated with leave rather than pay.
Campus position, working 40 hours a week. The schedule will require flexibility with day and evening hours.
Annual Salary/Hourly Rate
Salary range between $ - 41,655 - $45,900
Posting Detail Information
Job Requisition Number
S02615
Job Open To
General Public
Open Date
04/15/2024
Close Date
04/19/2024
Open Until Filled
No
Special Instructions Summary
NA
Criminal Background Check
The final candidate is required to complete a criminal history check.
College Home Page
Department Home Page
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.
Alternative Hiring Process
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Working Title
Online Operations Technician
Position Number
00939A
Department
CTR FOR LEARN & TEACHING
Location
Norfolk, VA
Type of Position
Classified
Type of Job
Full Time
EEO Category
B Professionals
Job Description
JOB POSTING TO FILL 2 POSITIONS
The Online Operations Technician provides vital operational, technical, and customer support for teaching faculty and distance learning students. The Online Operations Technician is responsible for live operational support, customer support, systems administrative responsibilities, and other technical projects related to the quality delivery of Digital Learning distributed (synchronous/asynchronous) educational content to and from students and instructors. This includes operating electronic/mediated classes, studios, labs, customizable instructional spaces, and control rooms for timely transmission, reception, and recording of synchronous/asynchronous programming over 2-way videoconferencing, recording devices or other multimedia devices/ formats.
Type of Recruitment
Knowledge, skills and abilities
In-depth knowledge of the operation of all systems and hardware used in the production and delivery of online live distance education, including understanding of the operation of equipment such as audio/video monitors, characters generators, microphones, cameras, video control devices, audio production mixers, and understand the best practices for quality audio and video. Working knowledge of computer networks (LANs and WANs) and computer workstations, video, and audio teleconferencing software programs such as Zoom or Webex, videoconferencing related equipment such as codecs and scheduling software, digital video encoders and servers, and associated telecommunication equipment used to produce live programs. Knowledge of effective customer service and problem resolution techniques. Strong oral and written communication skills. Demonstrated ability to work independently and with minimal supervision. Demonstrated ability to establish effective working relationships with customers, supervisors, staff, faculty, site staff, Digital Learning technical support staff, telecommunication vendors, and all external clients.
Special licenses, registration or certification
None
Education or training
None
Level and type of experience
Considerable experience in a distance education, government training, commercial, or business television environment.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Significant related studies from trade schools, or equivalent combination of education and experience. FCC license. Some higher Education experience.
Conditions of Employment
OVertime hours worked by this position are compensated with leave rather than pay.
Campus position, working 40 hours a week. The schedule will require flexibility with day and evening hours.
Annual Salary/Hourly Rate
Salary range between $ - 41,655 - $45,900
Posting Detail Information
Job Requisition Number
S02615
Job Open To
General Public
Open Date
04/15/2024
Close Date
04/19/2024
Open Until Filled
No
Special Instructions Summary
NA
Criminal Background Check
The final candidate is required to complete a criminal history check.
College Home Page
Department Home Page
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.
Alternative Hiring Process
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
- Resume
- Cover Letter/Letter of Application
- Yellow Layoff Form
- Blue Layoff Card
- AHP Letter
