Branch Manager

Champion Credit   San Antonio, TX   Full-time     Finance
Posted on January 3, 2022

DBA as Champion Credit in Waco & Fenix Finance in San Antonio & McAllen. THIS JOB IS LOCATED IN SAN ANTONIO, TX.

Great store management is essential to any successful organization. As a Branch Manager, you’ll maintain a hard-working, productive and effective workforce that maximizes financial goals, reduces costs, and elevates customer relations and satisfaction.  Essential Duties & Responsibilities include, but are not limited to:

  • Ensure that all team members are at work on time, have proper time off for lunch and other necessary times and that working hours are observed carefully and recorded accurately.
  • Provide on-site day-to-day management and supervision of branch employees.
  • Manage time off from work to ensure that customer needs are met.
  • Assigns duties to employees and frequently examine their work for accuracy, neatness, timeliness.
  • Provide employee feedback and provide input on employee’s evaluations.
  • Discipline employees that fail to comply with Company policies and procedures or fail to satisfactorily perform the duties of the job.
  • Maintains efficiency by training new employees and developing their skills and understanding of company policies and all phases of branch operations, procedures and laws governing the consumer finance business.
  • Exercise judgment and discretion in making decisions affecting employees and the performance of the branch office and keep the Owner up to date on the overall performance of the branch.
  • Assist with the hiring of new team members as well as possible promotions or discharges, and offers recommendation regarding salary increases for team members.
  • Provide leadership necessary to motivate employees and create and maintain a high degree of branch production by achieving company standards.
  • Manage proper follow up and handling of past due accounts.
  • Oversee the budget and operating expenses of the branch to ensure profitability.
  • Maintain consistent growth in accounts and receivables through obtaining new borrowers and retaining existing borrowers.
  • Prepare reports as required by management verifying that they are on time and accurate.
  • Recommend legal action on seriously delinquent accounts.
  • Refund any overpayment or excess charges made in error immediately upon discovery (cancellation refunds must be promptly and systematically made to the customer)
  • Maintain good customer relations, which includes:
    • Customer Satisfaction will make a branch successful, which requires effective teamwork and communication to meet customer needs.
    • Present a good company image to the community by ensuring all branch team members are dressed professionally and that the office is kept neat and clean, providing a professional environment for our customers.
    • Lead by example and manage the employees in the branch.
  • Approve and close all new loans; as well as increases in loans for established accounts, and assist employees, as necessary, with closing loans.
  • Maintain internal audits to satisfactory or better. 
  • Handle all serious customer issues that require management assistance.
  • Continually develop knowledge of the company’s policies and procedures through constant study and review of the company’s Operations Manual, Employee Handbook, Training Manual, etc.

Qualifications:

  • Loan industry management experience preferred, or 2 or more years of prior management experience from other customer service related industries.
  • Must be able to demonstrate a high degree of self-confidence, job knowledge, communications skills and organizational skills. 
  • Should have some knowledge of Spreadsheet software and Word Processing software.  
  • Must be able to understand, handle and produce loan documents.
  • Previous cash handling experience is required.
  • Valid US driver’s license.

Our employees enjoy the following benefits:

  • Paid time off for vacation and sick time.
  • Paid Holidays.
  • Mileage Reimbursement.
  • Competitive compensation based on experience.
  • Comprehensive Paid Training to help you be successful.
  • Monthly bonus opportunities.

Champion Credit

3313 West Ave
San Antonio , TX
https://www.fenixfinance.com